FAQ – P&G Replenishment Services
1. General
What is “P&G Replenishment Services”?
P&G Replenishment Services are digital services to automatically reorder products, based on consumption information from your appliance. The program started as Tide Autodose in 2020, and expanded to P&G Replenishment Services in October 2022. The main benefit is to let you use the same credentials across our different replenishment services.
What is Tide Autodose?
Tide Autodose is a specially formulated liquid detergent for your GE SmartDispense™ machine to give a superior clean, every time. Tide Autodose is exclusively available to order via the Tide Autodose Replenishment Service in your Smart HQ app.
How does the SmartDispense™ feature work on my GE machine?
Your new machine has a large reservoir that holds up to 75 ounces of liquid detergent and automatically dispenses the right amount for every load. Just fill detergent to the max line of the detergent tank and select “Smart Dispense” on your machine to get started. To learn more about SmartDispense™ or your specific machine, please visit GE Appliances or your washer Laundry Guide.
How does the Tide Autodose Replenishment Service work?
Tide Autodose collects how much detergent is used for each wash. This information is used to calculate how much liquid detergent you have left at home. Once this drops below your indicated reorder level, we will automatically order Tide Autodose detergent for you. You will receive an email confirmation and have 24 hours to cancel the order.
What do I subscribe to?
When you subscribe to the Tide Autodose replenishment service, Tide Autodose detergent will automatically be ordered for you, when you need it. This order timing is based on the usage of Tide Autodose detergent in your washing machine. You will always receive an email before we ship your order. You can cancel your order within 24 hours. There is no monthly fee involved and you only pay for the Tide Autodose you receive.
What happens if I use a different detergent?
To prevent safety and performance issues, we recommend not to mix different types of detergent in your tank. If you would like to use a different liquid, PODS, or powder detergent, turn off the Autodose setting on your appliance and dose directly into the drum of the washing machine. If you do pour different detergent in the tank (not recommended), you will have to recalibrate your inventory. This can be done on the Tide Autodose App home screen and will delay your next shipment.
How can I cancel a subscription from Tide Autodose?
Enter the GE app and go to the Tide Autodose page. Open the Service Settings (the gear icon in the top left corner). Scroll down and tap “Unsubscribe”. We will stop ordering Tide Autodose detergent for you. Pending orders will be cancelled automatically. Any orders that are already being shipped cannot be cancelled anymore.
How can I keep my machine running well?
You can maintain your washer’s optimal performance, as well as help remove odors, by using a high-efficiency detergent like Tide and by running a regular cleaning cycle. The maintenance cycle is a full wash cycle without any laundry in the machine. Check the manufacturer’s instructions and recommendations for specific details. You can also keep your high-efficiency washer clean by running monthly washes with Tide Washing Machine Cleaner.
2. Orders
When do I get a new order?
We keep track of the Tide Autodose detergent you have at home using the usage information from your washing machine. The default setting places an order for Tide Autodose once you have less than 30 ounces [approximately 15 loads] of Tide Autodose (combining detergent in bottles and in your washing machine tank). You can change this reorder level in your Tide Autodose app.
What should I do if the inventory level is wrong?
The inventory level is an estimation of how many cycles you still can do before running out of detergent. If this number is wrong, you should calibrate to correct your inventory level. Via different steps, you calculate your actual inventory number.
How do I change the reorder level?
When you open the GE app, open the menu and select “Profile Settings”. Select “reorder when you have less than 15 loads of Tide” and adjust to your desired level.
How can I cancel an order?
After we send you a new order confirmation email, you have 24 hours to cancel this order. To cancel, open your Smart HQ app, and navigate to the Tide Autodose section. From the menu page, you can open the “Orders” page and select your “pending order”. There you will find the option to cancel. We will confirm your cancellation in a following email.
What happens if I cancel my order?
If you cancel within 24 hours, you will not be charged for the product. We recommend you recalibrate your inventory or edit your reorder level otherwise a new order will be placed in 3 days.
Can I reschedule the delivery or delay my order?
Unfortunately, at this time we do not provide a reschedule mechanism for your delivery. If you need to delay an order, you can cancel it and choose “order at a later moment”. As we believe your detergent level is low, you can choose to delay the order by 3 days up to 2 weeks. It’s recommended to check your inventory level before delaying an order. If this number is wrong, you better cancel your order and calibrate your inventory.
How can I add other laundry products (Downy, Unstopables,…) to my order?
If you have a pending order, select "Orders" in the menu and open your order. You can add items to the next order by tapping "+" or learn more by tapping on the product.
If you do not have a pending order yet, go to the “Service Settings” (the gear icon in the top left corner) and choose “other laundry products”. From there you can add products to your next order.
What should I do if there is a payment issue with my order?
We will notify you via email if your order could not be processed. Some possible reasons for this are:
- Expired payment method
- Invalid payment method
- Inaccurate or out of date billing information on Tide Autodose or your financial institution
Please ensure your account reflects the most up to date payment information to avoid delays in your order. If you continue to encounter issues, please contact us via this link.
3. Deliveries
Do I have to pay shipping cost?
No, all orders on Tide Autodose come with free shipping!
When can I expect my delivery?
After order confirmation, it typically takes 4 to 7 days to receive your order. When the order leaves our warehouse, we will send you an email with a tracking code which will provide a more accurate delivery date.
What if my order didn’t arrive within 10 days?
You can use the tracking the code to get more information. Please contact our helpdesk via this link and we will work on resolving the issues.
4. Account Information
How to update my account information?
You can edit your shipping and payment information in the “Account Settings” page, which you find in the menu. If you would like to change other information from your profile, you can contact us via this link.
How to update my credit card information?
You can add or delete your payment information and edit your billing address in the “Payment Information” page under “Account Settings”.
5. Contact Information
Didn’t find what you are looking for?
Feel free to contact us via this link and we will get back to you as soon as possible.